About Valley
For generations, Valley National Bank has believed that banking works best when it begins with a relationship. Behind every account is a person. Behind every business is an ambition. Behind every financial decision is a future someone is working to build.
Since 1927, Valley has grown from its local beginnings into a broader banking organization while maintaining a relationship focused approach to serving individuals, businesses, professionals, and communities.
Our role is to understand where our customers are today, understand where they want to go, and help them navigate the financial decisions that connect the two.
Our philosophy
Banking is personal.
Financial decisions affect people's homes, families, businesses, employees, investments, and futures. Because of that, we believe banking should never be reduced to a collection of products.
A checking account is more than an account.
A business loan is more than a loan.
A payment service is more than a transaction.
Each represents a need, a decision, or an opportunity.
Valley's relationship banking philosophy is built around understanding those needs before recommending a solution. Our teams work to understand the circumstances of the people and organizations we serve so that financial conversations can be more relevant, more useful, and more personal.
As customers grow and their circumstances change, their banking needs change with them. We want to be a financial partner that can continue that conversation through those changes.
Our history
Valley National Bank traces its history to 1927, when the institution was founded as Passaic Park Trust Company.
Over the decades, the organization evolved as the financial needs of its customers and communities changed. In 1976, following the acquisition of the Bank of Wayne, the name Valley National Bank was adopted.
That moment became part of a much longer story of growth, expansion, and continued investment in relationship banking. While Valley has changed considerably since its early years, the importance of understanding customers and communities has remained central to the organization.
Today, Valley combines the experience of an established financial institution with modern banking technology and specialized expertise designed to serve the financial needs of individuals and businesses.
1927
Passaic Park Trust Company is founded.
1976
The name Valley National Bank is adopted following the acquisition of the Bank of Wayne.
Today
Valley serves individuals, businesses, professionals, organizations, and communities through a broad range of banking and financial services.
Growth
Valley has grown considerably since its early years, but growth has not changed the importance of relationships. Today, the bank serves customers across multiple markets and provides financial services designed for both personal and commercial needs.
Customers come to Valley with very different circumstances.
A family may be saving for a home.
A professional may be managing growing wealth.
An entrepreneur may be building a company.
An established business may be preparing for expansion.
A nonprofit organization may be managing its financial operations.
Each situation requires a different conversation. That is why Valley focuses on understanding the customer before focusing on the product.
Our mission
We believe financial services should help people move forward. That means providing useful products, thoughtful guidance, responsive service, and technology that gives customers greater control over their financial lives.
Success does not look the same for every customer. For one person, success may mean building financial stability. For another, it may mean purchasing a home. For an entrepreneur, it may mean turning an idea into a growing company. For an established business, it may mean expanding into a new market.
Our role is to understand those goals and help customers make informed decisions about what comes next.
Our principles
A banking relationship begins with trust. Customers need to know that their questions will be taken seriously, their information will be handled responsibly, and their financial needs will be approached with care.
Trust is built over time through clear communication, consistent service, and a willingness to explain the choices in front of a customer. It is strengthened when a bank listens before it recommends and remains available after a decision is made.
Financial needs do not stand still. A customer may begin with an everyday account and later need support for a home, a business, investments, or long term planning. A strong relationship provides continuity through those changes.
We believe familiarity creates better conversations. When bankers understand the people and organizations they serve, they can ask more relevant questions and help customers consider what may come next.
Some banking decisions are simple. Others involve competing priorities, changing markets, or important consequences. Knowledgeable support matters most when the path is not obvious.
Valley brings together professionals from across banking, service, operations, technology, risk, and other specialties. Their combined experience helps customers approach financial decisions with greater context and confidence.
Banks are connected to the places where their customers live and work. The financial health of families, businesses, and local organizations contributes to the strength of a community as a whole.
We believe understanding local needs is an important part of relationship banking. Listening to communities helps a financial institution remain relevant, responsive, and connected to the people it serves.
The financial journey
Financial needs change over time. The needs of someone opening their first account can be very different from the needs of someone purchasing a home, building a business, managing investments, or preparing for the future.
Valley aims to provide a banking relationship that can evolve as those needs change.
01
Everyday banking creates the foundation for managing income, expenses, and regular financial activity. Clear account information and dependable access can help customers understand where they stand and make routine decisions with confidence.
02
Saving can support many different goals, from preparing for unexpected expenses to planning for a meaningful purchase. The right approach begins with understanding the purpose, timing, and flexibility a customer needs.
03
A home can be both a personal milestone and a major financial commitment. Customers may need help understanding the steps, preparing their finances, and considering how a home fits within their wider plans.
04
A new business begins with an idea, but it also requires structure, discipline, and careful financial management. A banking relationship can help an entrepreneur organize everyday financial activity as the business begins to operate.
05
Growth can bring new customers, employees, locations, and financial demands. Businesses need a clear view of their position and access to informed conversations as they evaluate opportunities and prepare for change.
06
Payments connect customers and businesses to the people and organizations they depend on. Reliable ways to send, receive, review, and manage payments are central to everyday financial activity.
07
Understanding the movement of money can help an organization plan, meet obligations, and make decisions. Cash management conversations should reflect how a business operates and where greater visibility or control may be useful.
08
Investment decisions are shaped by personal goals, time, circumstances, and comfort with uncertainty. They should be considered as part of a broader financial picture rather than as isolated choices.
09
Planning for the future means connecting decisions made today with goals that may be years away. Regular conversations can help customers review what has changed and consider whether their plans still reflect their priorities.
Business banking
Businesses rarely follow a perfectly predictable path. There are periods of investment, expansion, hiring, uncertainty, opportunity, and change. A business banking relationship should therefore be capable of evolving with the organization.
Valley works with businesses to understand their financial position, operating environment, objectives, and challenges. From everyday business banking to lending, payments, cash management, and other financial services, the goal is to provide businesses with resources that can support their financial operations and growth.
The relationship does not end when a product is opened. It continues as the business changes.
Technology
Modern customers expect banking to be available when they need it. Digital banking can give customers greater control over everyday financial activity, including reviewing accounts, monitoring transactions, making payments, and managing financial activity.
But technology should not replace human expertise. We believe the strongest banking experience combines convenient technology with knowledgeable people who can help when a financial situation becomes more complicated.
Security
Financial information is deeply personal. Customers trust their bank with information that can affect their financial lives. Protecting that information is therefore one of the most important responsibilities of a financial institution.
Valley uses security measures and controls designed to help protect information from unauthorized access and use. Customers should also remain cautious when using websites, email, mobile devices, and digital banking services.
Learn About PrivacyCommunities
We believe banking and community development are closely connected. A thriving community needs businesses that can grow, families that can build financial stability, organizations that can serve local needs, and people who have access to meaningful economic opportunities.
Valley works with communities and organizations to support economic opportunity, financial education, community development, affordable housing, workforce development, and other areas of community need.
People
Banking relationships are ultimately built by people. Behind the accounts, technology, branches, financial services, and digital experiences are employees working across many different areas of the organization.
Bankers, customer service professionals, commercial banking teams, technology professionals, operations teams, risk professionals, and other specialists contribute to the customer experience. Their work allows Valley to combine personal service with the resources of a larger financial institution.
The future
The financial world continues to change.
Technology continues to evolve.
Businesses face new opportunities and new challenges.
Customers expect banking to become more convenient, responsive, accessible, and secure.
Valley is committed to evolving with those changes while preserving the relationship focused philosophy that has shaped the organization for generations.
The future is about combining experience with innovation.
It is about using technology without losing the human connection.
It is about expanding the ability to serve customers while remaining connected to the communities around us.
What comes next
Every financial journey starts with a question.
How do I get there?
How do I grow?
How do I prepare?
How do I protect what I have built?
How do I make the next move?
At Valley, we believe those questions deserve more than an automated answer. They deserve a conversation. They deserve experience. They deserve a banking partner willing to understand where you are today and where you want to go tomorrow.
That is what relationship banking means to us.
That is Valley.