Support
Banking should not leave you wondering what to do next. Whether you have a question about your account, need help with digital banking, are concerned about a transaction, or simply want to understand a financial service, Valley is here to help.
Choose the type of support you need and find the right place to start.
Choose a topic
Accounts, statements, deposits, transactions, and access.
Get helpOnline access, mobile banking, payments, and transfers.
Get helpSteps to take when activity or a message seems suspicious.
Get helpHelp with business accounts, payments, and financial operations.
Get helpReach official Valley customer support resources.
Get helpSearch for a Valley branch or banking office near you.
Get helpSpeak with someone
Sometimes you simply need to speak with someone. Our customer support resources are designed to help answer questions about accounts, banking services, transactions, digital banking, and other everyday banking needs.
Digital banking
Digital banking gives customers a convenient way to review financial activity and manage many everyday tasks. If you are having difficulty, begin by identifying whether the issue involves access, a particular account, or an action you are trying to complete.
Use the official Valley sign in page and check that you are entering the details associated with your banking access. If access remains unavailable, contact official support rather than repeatedly sharing information or following links from an unexpected message.
Keep the application on your device current and use the official application source for your device. If a mobile issue affects account access, compare it with the official online banking experience or contact support.
Access questions may require Valley to confirm your identity before discussing an account or changing access. This helps keep account information from being disclosed to an unauthorized person.
Review transaction descriptions, dates, and amounts carefully. If you do not recognize activity or believe information is incorrect, contact Valley through an official channel and describe what you see.
Before submitting a payment or transfer, review the recipient, amount, timing, and available information. For help with a pending, declined, or unfamiliar transaction, contact Valley with the relevant details.
Digital tools can support routine account review and management. Questions involving ownership, permissions, account changes, or sensitive information may need help from a Valley representative.
Accounts
Account support may involve balances, statements, transactions, deposits, payments, transfers, or access. Begin by gathering the information that identifies the issue, such as the relevant date, amount, description, or statement period.
Statements and transaction records can help you compare what you expected with what appears on the account. If a deposit, payment, or transfer is not shown as expected, avoid submitting it again until you understand its status.
Account specific information may require identity verification. A Valley representative may need to confirm that the person requesting information is authorized to receive it before discussing details or making a change.
Use official contact channels and have relevant account information available, but do not send confidential details through an unexpected email, message, or website.
Security
If something does not look right, take it seriously.
An unfamiliar transaction, suspicious message, unexpected request for personal information, or unusual account activity can be a warning sign.
Do not provide confidential information in response to an unexpected request.
Contact Valley through an official channel and explain what happened.
Acting quickly can help protect your account.
For organizations
Business banking questions often connect several parts of an organization's financial operations. An account question may affect a payment. A payment issue may affect cash planning. A period of growth may create new lending or account management needs.
When contacting support, explain the business objective as well as the immediate issue. That context can help distinguish between a routine account question and a broader need involving payments, cash management, lending, permissions, or financial operations.
Some requests may require confirmation from an authorized person on the business relationship. Gather the relevant transaction, account, and timing information, then use an official Valley channel or your established banking contact.
In person support
Sometimes the best support is a conversation in person. Valley maintains branches and banking offices across the communities it serves.
A local banking team can help customers discuss their financial needs, ask questions, and determine which resources may be appropriate.
Common questions
Call Valley customer support at 800 522 4100 or visit the official customer care page to review available support options. When your question concerns a specific account or transaction, be prepared to complete identity verification before account information can be discussed.
Keep your sign in details private, review account activity regularly, and be cautious with unexpected messages or requests for information. Use official Valley channels when you need help, and report activity that you do not recognize as soon as possible.
Treat unexpected requests for account information, sign in details, or verification information with caution. Do not respond using contact details supplied in a suspicious message. Instead, contact Valley through an official website, published phone number, or known banking location to confirm whether a request is genuine.
Review the activity carefully and contact Valley through an official channel without delay. Explain what you noticed and follow the guidance provided by the support team. Do not share confidential information with anyone who contacted you unexpectedly about the activity.
Visit the Privacy page on this website for a clear overview of how information may be collected, used, protected, and shared. For exact legal terms and the most current disclosures, review the official Valley privacy documentation linked from that page.
Begin with the digital banking support section on this page, which covers access, account review, payments, transfers, and account management. If the issue relates to your identity, account details, or a specific transaction, contact Valley through an official support channel so the appropriate verification can be completed.
Use the official Valley location finder to search for nearby branches and banking offices. Review the location details before visiting so you can confirm the address, available services, and current hours shown by Valley.
Contact Valley through an official customer care channel or speak with your established banking contact. Describe whether your question concerns an account, payment, cash management need, lending conversation, or another part of your financial operations so it can be directed appropriately.
Start here
You do not have to figure everything out alone.
Banking can sometimes feel complicated, especially when the decision involves your business, your savings, your home, or your future.
Our goal is to make getting help straightforward.
Start with the support option that best matches your question. If you are still unsure, contact Valley directly through an official support channel.
We're here to help you understand what comes next.