Privacy

Your privacy matters to us

When you bank with Valley National Bank, you trust us with information that is important to you.

We take that responsibility seriously.

This Privacy page explains in clear language how information may be collected, used, protected, and shared when you interact with Valley websites, digital services, products, and banking relationships.

Our goal is to make our privacy practices easier to understand.

View Official Privacy Notice

Information

Information we may receive

The information connected with a banking relationship can come from several places. What is collected depends on how a person interacts with Valley and which services are involved.

Information You Provide

You may provide information when you ask about a service, open or manage an account, complete a form, contact customer support, visit a location, or communicate with Valley. The information needed can depend on the service, the relationship, and the reason for the interaction.

Information you provide may include contact details, identifying information, financial information, instructions, documents, and the content of communications. Do not send confidential information through an unexpected message or an unofficial website.

Information From Banking Activity

Banking relationships create information about accounts and financial activity. This may include account records, balances, deposits, payments, transfers, service requests, and interactions connected with the relationship.

This information helps Valley provide services, maintain accurate records, respond to questions, process instructions, review activity, and manage the banking relationship. Exact treatment is described in the official privacy documentation that applies to the customer and service.

Information From Other Sources

Information may also come from sources other than the customer. Depending on the relationship, this can include service providers, transaction participants, public records, organizations connected with an account, and other sources permitted for the relevant purpose.

Information from another source may be used to confirm details, support a requested service, protect customers, review risk, or meet an applicable requirement. The official Valley privacy notice provides the controlling description of information practices.

Purpose

How We Use Information

Information supports the delivery and operation of banking services. The purposes below are a plain language overview. They do not replace the official privacy notice or other disclosures that may apply to a particular account, service, or customer.

Providing Services

Information helps Valley respond to requests and provide the banking or financial service a customer chooses. The information needed depends on the service and the relationship. Clear and accurate information supports better service and helps Valley follow customer instructions.

Maintaining Accounts

Account information supports record keeping, customer service, communications, account administration, and the ongoing management of a banking relationship. Valley may use information to keep records current and respond to questions about account activity.

Processing Transactions

Transactions require information about the instruction, the account, the amount, the parties, and other relevant details. This information may be used to process, record, confirm, review, or respond to questions about the transaction.

Improving Services

Information about how customers interact with services may help Valley understand where an experience is useful and where it may need attention. Improvement can involve clearer communication, more effective support, or changes to how a service is delivered.

Protecting Customers

Information may help Valley recognize activity that requires review, respond to customer concerns, protect access, and support the security of banking relationships. Customers also play an important role by reviewing activity and reporting concerns promptly.

Preventing Fraud

Information may be reviewed to identify unusual or potentially fraudulent activity and to support an appropriate response. Fraud prevention can involve comparing information, confirming instructions, and investigating concerns through established processes.

Managing Risk

A financial institution must understand and manage different forms of risk. Information can support decisions, monitoring, record keeping, and review connected with customers, accounts, transactions, services, and the operation of the bank.

Meeting Legal Requirements

Information may be used to meet requirements that apply to Valley and its services. The exact obligations and language can vary. Customers should review the official Valley privacy documentation for the formal description that applies to their relationship.

Safeguards

How We Protect Information

Protecting information is an important responsibility. Valley uses measures and controls designed to help protect information from unauthorized access and use. Protection involves people, processes, and technology working together.

No explanation on a general website can describe every safeguard or every situation. Customers can contribute by protecting access information, using official websites and applications, reviewing activity, and contacting Valley when something seems unusual.

When Information May Be Shared

Information may be shared when needed to provide or support a service, process an instruction, work with a service provider, protect customers or Valley, manage risk, respond to an authorized request, or meet an applicable requirement.

The categories of sharing, reasons for sharing, and choices that may apply are described in the official Valley privacy documentation. Review that documentation for exact terms rather than relying on this general overview.

Your preferences

Your Privacy Choices

Privacy choices can depend on the customer, the information, the service, and the notice that applies. The official Valley privacy documentation explains available choices and how to exercise them where applicable.

Read notices carefully and use the instructions provided in the relevant document. If you have a question about which notice applies, contact Valley through an official customer care channel. Do not send confidential information in an ordinary email or an unexpected message.

Review Official Privacy Documentation

Websites and services

Online Privacy

Websites and digital services can create information about how a visitor uses them. This may support the operation, security, measurement, and improvement of the experience. Information practices can vary depending on the website, service, and choices available to the visitor.

Use Valley services through official destinations and review the notices presented with them. Links that lead to another organization may be governed by that organization's own practices and notices.

Personal safety

Protecting Yourself Online

Be cautious with unexpected requests for personal, account, or sign in information. Check the destination before entering information, and contact Valley through an official channel if a message or website seems unusual.

Review account activity regularly, keep devices and applications current, and do not reuse information that protects access across unrelated services. If you believe information or account access may be at risk, contact Valley promptly.

Questions

Privacy Questions

Privacy can involve detailed questions about a particular relationship, service, or notice. Start with the official Valley privacy documentation for exact language and current information. If you still need help, contact Valley through the official customer care resources.

View Official Privacy Notice Contact Valley